As a sat in front of the television late one night, it surged, the light bulb burst, and sparks shot across the room!Had I not been home, the place could’ve caught on fire. Main unit said “remove malfunctioning device. ” I was afraid to touch it, but I did because I was more afraid not to. I called to tell Vivint to cancel the contract and come get their equipment, and they told me I would be responsible for paying the 5 year monitoring contract in full when I was told by their rep that if I had to cancel before the contract expired there would be a minimal cancellation fee of $200. I have four pages of documented correspondence with Vivint – nothing but one problem after another. These are just the highlights, folks. DO NOT DO BUSINESS WITH THIS COMPANY!I WILL be paying a visit to the Florida State Attorney’s office. I’ve HAD IT!I had the same thing, the young man kept saying I am not selling any thing, I said okay then thank you for informing me and closed the door, he knocks again and starts the sales pitch. When I asked “I thought you were not selling any thing?” he just kept talking about the FBI statistics on break ins, I then relized it was an alarm company and asked him to leave, he was still talking when I closed the door. I never thought to call the city, I get all kinds of people, selling meat off a truck, alarms, even had a Rainbow vacum lady, usually you say no and they leave, these people were insistant that they were not selling any thing. We are one of those 13 customers that Alarm Pro lost and I have to say we don’t regret it.