home security monitoring services
It wasn’t untilafter three hours on the phone all day Friday that another Manager scheduledinstallation for Sat. In the late evening before the apt. I received avoicemail that the branch manager had cancelled the appointment. The thirdappointment was scheduled for the following Tues. I explained how I wasreluctant to schedule a third time since it was a four hour commute time and Ihad to reschedule several meetings. That Monday, with no explanation, thebranch manager again cancelled the install. ADT has three major problems thatpotential buyers should be aware of:To add insult to injury, ADT tried to blameme for the cancellations. I spoke to eight customer care managers and was onthe phone for more than 5. 5 hours over the course of four days trying to getinstaller scheduled. The branch officer would cancel the install even after Ireceived the automated confirmation calls. When I asked to speak directly to thebranch officers, I was told, “They can’t speak directly to customers.